We have a philosophy on how a helpdesk should be run. Rather than having to buy several support contracts for the variety of products you have purchased, we want to provide a single stop for all your support needs. By doing this we avoid the annoying finger-pointing games you get with some helpdesks where you get bounced back and forth between vendors. We also feel that the ability to support multiple products makes us better engineers. It is much easier to fix a problem when you know how all the pieces work.

Support is provided by telephone, email and through on-site visits. Remote management software is used to help with off-site support. We provide a variety of levels of support for...

PC and Server
Software
Internet and Email
Network security auditing
Anti-Virus and Firewalls
Backup Monitoring
Proactive monitoring of system health
System updates and security patching

At the beginning of the support period, we carry out a full system audit which looks at the hardware, software and performance of your existing systems. This information is recorded in our Client Support System, giving the support engineers faster access to information about your network.

We pride ourselves in the technical expertise of our service support specialists and their ability to tackle a wide variety of problems calmly and efficiently.

Basic Support

Many small businesses do not have the resources, or indeed the need for full time IT Support staff. delcomp offers this support in a manner that suits the way you work. Whether you require support of your desktop users on a 9 to 5 Monday through Friday basis, specialist support for your servers, or simply ad-hoc "call us when you need us" incident based support, we are in a position to provide a service that is both cost effective and flexible.

We provide support for all systems we have installed, can undertake support, maintenance and upgrades of a variety of desktops and servers, and provide qualified expertise in the market leading software and your own bespoke applications. We can also advise on and support your local and wide area network infrastructure.

Our basic support offering is a contract free package which allows you to call our engineers when you discover an issue and receive telephone support or arrange a site visit. We find this service generally appeals to small businesses and home workers who don’t have a server or a network to support, but would like advice and assistance when they need it most.

This cost effective package involves no up-front or monthly fees as any services used are invoiced monthly.

Call us on 01204 883369

Email or call us to find out more about our Pay as you go service